Return & Refund Policy

Effective Date: 04.02.2026
Brand Name: Vert
Contact Email: info@by-vert.com

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1. Right of Withdrawal (EU Consumer Law)

If you are not fully satisfied with your purchase, you have the right to return the product within 30 calendar days from the date of delivery, for any reason.

To initiate a return, please contact our customer support at info@by-vert.com with your order number and the reason for the return.

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2. Conditions for Returns

Returned items must meet the following conditions:

- The item is unused and in its original condition
- All original packaging and accessories are included
- The return is initiated within 30 days of delivery
- You provide proof of purchase or order confirmation

Please do not return products without prior contact. Our support team will guide you through the process and provide the correct return address.

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3. Damaged or Defective Items

If your item arrives damaged or defective:

- Contact us within 5 business days of delivery
- Provide clear photos of the issue and a description
- We will offer a free replacement or a full refund based on your preference

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4. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved:

- Refunds will be issued to your original payment method
- Please allow up to 7 business days for the refund to appear
- Shipping fees are non-refundable unless the product was defective

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5. Return Shipping

- Customers are responsible for the return shipping costs unless the item was defective
- Items must be returned using a trackable shipping method
- We are not responsible for returned items lost in transit

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