Shipping Policy

Effective Date: 04.02.2026
Brand Name: Vert
Contact Email: info@by-vert.com

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1. Shipping Destinations

We currently offer shipping to most countries in the European Union, as well as selected international locations.
Please ensure that your shipping address is accurate and complete at checkout to avoid delivery delays.

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2. Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.
Once processed, the package will be handed over to our international fulfillment partner for shipment.

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3. Estimated Delivery Time

Delivery times may vary depending on your location. Estimated delivery times:

- Europe: 4–12 business days
- Rest of World: 7–20 business days

> Please note: While most orders arrive within the estimated timeframe, delays may occur due to customs processing, courier issues, or high seasonal demand.

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4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your shipment using the link provided in the email.

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5. Shipping Fees

Shipping costs are calculated at checkout based on your location and selected delivery method.

We occasionally offer free shipping promotions, which will be clearly indicated on the website and applied automatically at checkout if eligible.

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6. Multiple Shipments

If your order includes multiple items, they may arrive in separate packages depending on stock availability and fulfillment logistics.
You will receive separate tracking information for each shipment (if applicable).

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7. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by your local government.
These fees are not included in the purchase price and are the responsibility of the recipient.

Vert is not responsible for delays or additional fees due to customs clearance processes.

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8. Undeliverable or Refused Shipments

If a shipment is returned to us due to an incorrect address, refusal, or failure to collect, the customer will be responsible for any reshipping costs.

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