Privacy Policy

Effective Date: 04.02.2026
Brand Name: Vert
Contact Email: info@by-vert.com

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1. Introduction

Vert is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.

By accessing this site or using our services, you consent to the practices described in this policy.

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2. Information We Collect

We may collect the following personal information from you:

- Name and contact details (email, phone number, shipping address)
- Order information (products purchased, payment method)
- Device and usage data (IP address, browser, pages visited)
- Communication preferences and marketing consents

We do not store credit card information. All payments are securely processed by third-party providers (e.g., Shopify Payments, PayPal, etc.).

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3. How We Use Your Information

We use your personal data to:

- Process and fulfill your orders
- Provide customer support
- Improve our website and services
- Send order confirmations, shipping updates, and invoices
- Send marketing emails (only if you opt in)
- Comply with legal obligations

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4. Sharing Your Information

We may share your data with trusted third parties, including:

- Shopify Inc. (our e-commerce platform provider)
- Payment processors (e.g., PayPal, Stripe)
- Fulfillment and logistics providers
- Email marketing platforms (e.g., Klaviyo)
- Legal authorities (if required by law)

These third parties are only allowed to use your information for the services they provide to us.

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5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal data:

- Performance of a contract – to fulfill your order
- Consent – for email marketing or cookie usage
- Legal obligation – for invoicing, taxes, etc.
- Legitimate interest – to improve our service and detect fraud

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6. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., accounting or tax regulations).

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7. Your Rights Under GDPR

You have the right to:

- Access your personal data
- Correct inaccurate data
- Request deletion of your data (“Right to be Forgotten”)
- Request data portability
- Restrict or object to data processing
- Withdraw consent at any time (e.g., unsubscribe from marketing)

You can submit requests through our [GDPR Request Page] or by contacting us at info@by-vert.com.

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8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. Cookies help us:

- Remember your preferences
- Understand how you interact with our website
- Provide personalized offers

For full details, please see our [Cookie Policy].

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9. Data Transfers

Some of our service providers may store or process data outside the EU. We ensure all transfers comply with GDPR using standard contractual clauses or other appropriate safeguards.

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10. Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or loss. While we do our best, no system is 100% secure.

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