Return & Refund Policy

Effective Date: 04.02.2026
Brand Name: Vert
Contact Email: info@by-vert.com

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We stand behind the quality of our products.

1. Returns & 30-Day Guarantee

We offer a 30-day money-back guarantee. If you’re not fully satisfied with your purchase, you may request a return within 30 days of delivery.

To initiate a return, please contact our customer support at info@by-vert.com with your order number.

Your satisfaction is our priority.

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2. Conditions for Returns

Returned items must meet the following conditions:

- The item is unworn, unused, and in its original condition
- All original packaging and accessories are included
- The return is initiated within 30 days of delivery
- You provide proof of purchase or order confirmation

Please do not return products without prior contact. Our support team will guide you through the process and provide the correct return address.

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3. Damaged or Defective Items

If your item arrives damaged or defective:

- Contact us within 5 business days of delivery
- Provide clear photos of the issue and a description
- We will offer a replacement or a full refund at no additional cost

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4. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method
- Please allow up to 7 business days for the refund to appear
- Shipping fees are non-refundable unless the product was defective
- We aim to process refunds as quickly as possible

Refunds will only be issued once the returned item has been received and inspected.

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5. Return Shipping

- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Items must be returned using a trackable shipping method.
- We are not responsible for returned items lost in transit.
- Original shipping fees are non-refundable unless the item is defective or incorrect.

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