Terms & Conditions

Terms and Conditions of Use and Sale

Effective Date: 04.02.2026
Company Name: Vert
Jurisdiction: These terms are governed by the laws of the Netherlands.

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1. Introduction

By accessing and using this website and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these Terms, you may not use the website or make any purchase.

These Terms may be updated at any time without prior notice. Changes will apply only to orders placed after the update date.

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2. Eligibility to Use

To place an order on this website, you must:

- Be at least 18 years old
- Have the legal capacity to enter into binding agreements
- Provide accurate and complete information

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3. Products and Orders

- All products are described and priced in EUR, including VAT unless otherwise stated.
- Prices may change at any time without prior notice.
- Orders are subject to availability. In case of out-of-stock, we will offer a replacement or full refund.
- Your order is confirmed once you receive an email confirmation.

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4. Shipping and Delivery

- Orders are shipped by our international fulfillment partner.
- Standard delivery time: 4–12 business days, up to a maximum of 35 business days depending on logistics or customs delays.
- Orders may be shipped in multiple packages.

We are not liable for delays caused by third parties such as postal services or customs.

If your order has not arrived after 35 business days, please contact customer support for reshipment or refund.

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5. Returns and Cancellations

You may cancel your purchase within 30 calendar days of receiving your order.

To request a return:

- Contact us at info@by-vert.com
- Items must be unused, in original packaging, and returned with all accessories
- Return shipping is the customer's responsibility

Full refunds will be issued once the product is received and inspected at our logistics center. Refunds exclude shipping costs and any applicable transaction fees.

For defective products:

- Provide photographic proof within 5 business days
- We may offer a replacement or full refund

We reserve the right to refuse returns for used or damaged products.

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6. Prices and Payment

- All prices are displayed in EUR (€) and include VAT unless otherwise noted.
- Payment is processed securely by third-party providers.
- We do not store any credit card details on our servers.

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7. Limitation of Liability

- Images are for illustration purposes only.
- We are not liable for minor differences between images and actual products.
- Our total liability shall not exceed the amount paid for the item.

We are not liable for any indirect or consequential damages resulting from the use of our site or products.

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8. Intellectual Property

All content on this website, including logos, images, designs, graphics, and text, are the exclusive property of Vert or its partners. Any use without written permission is prohibited.

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9. User Accounts

- You are responsible for maintaining the confidentiality of your account credentials.
- Misuse of other users' accounts is strictly prohibited.
- We reserve the right to suspend or remove accounts for misuse or violation of these Terms.

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10. Cookies

This website uses cookies and similar technologies to improve user experience. See our [Cookie Policy] for details.

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11. Privacy

Your personal information is handled in accordance with the EU General Data Protection Regulation (GDPR).
For more details, please review our [Privacy Policy].

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12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Netherlands.
Any disputes arising from the use of the website or transactions made through it will be resolved exclusively in Dutch courts.

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13. Contact

For legal correspondence or return inquiries, please contact us at: info@by-vert.com.
Our international support team will provide the correct return address if necessary.

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